It’s easy as 1-2-3.

1. Download the Workday App.
2. Access https://wd5.myworkday.com/wday/authgwy/lowes/login.html and select Former Associate.

• Note: If you can’t access Workday, complete the Inquiry Form to send a case to the Associate Care Center.

1. Download the Workday app from Google Play Store or Apple App Store.
2. Click Log In.
3. For Organization ID, type Lowes and click the blue arrow.
4. Click Lowe's and log in using your sales ID number and password.
5. Set up Touch ID, Face ID, or click Skip.
6. Create a PIN or click Skip.

1. Log In to the Workday App.
2. Under Timely Suggestions, click Update Contact Info.
3. Click the pencil icon for the contact information you need to update (home address, phone, or email).
4. Click the pencil icon to edit the contact information.
5. When finished, click Done in the upper right corner.
6. Click Close in the upper left corner.
   **If you need to update additional contact information, repeat steps 3-6 for each type**
7. Once all necessary updates have been completed, click Submit at the bottom of the screen.
8. A Success screen will pop up.

All current insurance coverage ends on your termination date.

• As a former employee, you and insured dependents may extend medical, dental, and/or vision benefits under the Consolidated Omnibus Budget Reconciliation Act (COBRA).
  • Fill out and return the form(s) included with your COBRA notification letter.
• We’ll notify you in writing at your last known home address about COBRA benefits about two weeks after separation.
• Note: If an employed associate passes away, dependents may extend benefits for the remaining Policy period.

Once terminated, you may use any FSA funds on services or goods purchased before termination—and contribute to your healthcare FSA through the current calendar year end under COBRA.

You’ll have 31 days to port or convert your Basic Term Life Insurance, Supplemental Life Insurance, and/or Dependent Life Insurance to individual life policies, without evidence of insurability.

• Note: Compare the cost of life insurance available locally with this conversion option.

For your dependents to port or convert policies, first port your coverage.

• Note: The ported dependent coverage may not exceed more than 100% of your ported life insurance.

Contact The Hartford at 888-563-1124 for more information.

These plans end on your last day of employment, including but not limited to:

• MetLife Home/Auto
• Hyatt Pre-Paid Legal Plan

Contact MetLife at 1-800-438-6388 for individual plan information.

Yes. You and any family may use Magellan’s Employee Assistance Program (EAP) and Work/Life services through the last day of the month after the month you terminated. 

Call a confidential Magellan counselor at 1-877-543-3875.

Thirty days after you leave Lowe’s, you’ll get a letter at your home address with information on your 401K distribution options:

• Roll over your distribution to an IRA or an eligible employer’s plan
• Take your distribution in a lump sum. If you choose the lump sum option, 20% will be withheld for federal income taxes and additional state income taxes, if applicable.

To request distribution:

• Call the Retirement Service Center at 1-800-547-7754. Representatives are available Monday – Friday, 7:00 a.m. to 11:00 p.m. (ET) on days the stock market is open.
• Access your account on the Principal website, www.principal.com
  • You’ll need your Lowe’s 401K Plan Personal Identification Number (PIN) when you call the Retirement Service Center
  • If you’ve lost or misplaced your PIN, you can call the Retirement Service Center at 1-800-547-7754 to reset.

Note on distributions:

• Based on the value of the funds or Lowe’s stock held in your account on the valuation day on which your distribution is processed (if placed and confirmed prior to the trade cut off).
• If the account balance is over $5,000 (excluding rollover contributions), you are not required to distribute your account until you reach age 72.
• If the balance is less than $5,000 (but more than $1,000), it will be automatically rolled into an IRA after 90 days.
• If under $1,000, you will be mailed a check after 90 days.

Shares purchased through the Employee Stock Purchase Plan are held in your account by E*Trade.

• If you’re in the Employee Stock Purchase Plan, E*Trade will refund your current period contributions within two pay periods after your termination.
• Note: You can’t use E*Trade Funds to buy additional shares of Lowe’s common stock.

Call E*TRADE at 1-800-838-0908 or access your account at www.etrade.com.

Please contact your local Unemployment Office for assistance.

Lowes Benefits Service Center will be able to assist with your request online or by phone:

1. Visit www.mylowesbenefits.com
2. Call 1-844-HR-LOWES (1-844-475-6937) and follow these prompts:
   
   1. For English, press 1, or Spanish, press 2.
   2. Former associates, press 3.
   3. Health and Financial Benefits, press 4.
   4. Information on Health Benefits, press 1.

Access InVESTed here.

• Click on the Former Associates link.
• Enter your Sales ID and former Lowe’s email address.
• Enter a new email address and create a new password.

For help, email [email protected].

No worries. If you’re enrolled in direct deposit, that’s how you’ll get your final pay (unless prohibited by state or local law).

• You’ll need to clear any existing payroll balances, including missed insurance premiums, in your final paycheck per federal, state, and local law.
• To get final payments quickly, notify the Associate Care Center before closing any direct deposit accounts and verify your current address in Workday.

Complete the Inquiry Form to send a case to the Associate Care Center.

• Note: Be sure to include the bank account information you wish to update and a contact number you can be reached at for verification purposes.

If you report any work hours in the fiscal year you terminate, your final paycheck will include any vested, unused, accrued vacation, and holiday time.

Please note:

• Accrued, unused holiday hours will be reduced if you have a negative vacation balance.
• Salaried (exempt) new hires who terminate before 180 days will not get accrued, unused vacation, or holiday time.
• If you transitioned from Maintenance Supply Headquarters (MSH) to Lowe’s and reported any work hours in your calendar termination year, your final paycheck will include any accrued, unused vacation hours. Unused Holiday Pay will be forfeited.

Questions regarding Lowe’s employee expense reporting system can be directed to T&[email protected].

Contact your prior payroll administrator.

• If you need more help, send a case to the Associate Care Center by completing Inquiry Form.

• Need clarification? Complete the Inquiry Form to send a case to the Associate Care Center.

No, you must be employed on the payout date of any bonus to get it.

Yes, if you were employed on the payout date or incentive eligibility date of any performance incentive.

• Fill out the Inquiry Form to send a case to the Associate Care Center.
  • You’ll then get an email with the letter or a request to upload and complete the form.

As quickly as possible, but we can’t provide a firm timeframe due to case volume fluctuations.

Fill out the Inquiry Form to send a case to the Associate Care Center.

We can’t disclose any rehire eligibility details; but if you meet the minimum eligibility requirements for a position, we encourage you to apply.

• Note: You can apply to any open position, and there’s no waiting period before you can re-apply.

To access your W-2, choose one of the following options:

1. Equifax at 1-888-481-5721.

----OR----

2. Visit www.mytaxform.com

1. When prompted, enter Employer code 11116
2. Next, enter your ID.
   1. If you forgot your ID, click Forgot User ID
3. When prompted, enter your password.
   1. If you forgot your password, click Forgot Password
4. After you’ve successfully logged in, you’ll be able to download, save, and/or print your W-2.

*Note: If you receive an "Invalid user" message and you're a first-time user, select click here in the Register Now section then follow the prompts to Register.*
 

Having trouble printing or downloading your documents? Check to make sure your computer has:

• Internet Access
• A web browser equivalent to Microsoft Edge®, Internet Explorer® 11 or the current version of Firefox®, Safari® or Chrome®.
• Adobe Acrobat Reader Version 7.0 or higher software installed and operational to read and print your W-2.
• A printer connected that is capable of printing Adobe Acrobat files from Adobe Acrobat Reader version 7.0 or higher.
• Has adequate storage space to download and store a copy of your electronic W-2.

Contact Equifax at 888-481-5721.

• Available Monday - Friday 7:00 a.m. - 8:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m. CST.

To change your delivery method, update your preference before January 5th of the year following your termination date at www.mytaxform.com.

After January 5th, contact Equifax at 1-888-481-5721.

• Available Monday - Friday 7:00 a.m. - 8:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m. CST.

For assistance with your PIN please contact Equifax at the information below:

Equifax Phone #:  1-888-481-5721

Equifax Hours of Operation:  Monday - Friday 7:00 a.m. – 8:00 p.m. (Central) and Saturday 8:00 a.m. - 5:00 p.m. (Central).

If your account at www.mytaxform.com is locked, please complete the Inquiry Form to send a case to the Associate Care Center.

If your home address or email address changes, update your information in the Workday App or visit https://wd5.myworkday.com/wday/authgwy/lowes/login.html and select Former Associate.

Complete the Inquiry Form to send a case to the Associate Care Center.

Call 1-704-757-2612 or email [email protected].

Yes. Email [email protected] within three (3) days of separation and ask to transfer the number liability.

• Include your name, Sales ID, and wireless number.

Schedule an after-hours time with Global Security. You need to retrieve your Items no later than one (1) week after termination.

• Note: After-hours pick up times can be scheduled Monday-Friday after 6:30 p.m., and Saturday-Sunday between 9:00 a.m. and 5:00 p.m.

Global Security contact information:

• SSC-Mooresville: 1-704-757-5677
• SSC-Albuquerque: 1-505-200-8040
• SSC-Indianapolis: 1-317-675-5677
• SSC-Wilkesboro: 1-336-658-4100
• SSC-Kirkland: 1-425-814-2515
• SSC-Charlotte Tech Hub: Personal items will be shipped to the former associate.

Note: Human Resources maintains the right to request that your personal items be mailed rather than via after-hours retrieval.

Coordinate company property return with your people leader.

• Note: Your leader may partner with Global Security to schedule a time for you to drop off equipment at an applicable location. Otherwise, your leader will send a box with a prepaid shipping label within 5-7 business days to the mailing address on file in Workday.
  • The box may be dropped off at any FedEx store. Company equipment should be returned within 72 hours of receiving the prepaid shipping label and box.

Please contact the Associate Care Center by following the provided link Inquiry form